Search Tips
We're working to improve your ability to find products, services and information about MobiMarketing. The links below explain various way to navigate our site.

Looking for a Page?
Go to our Site Guide for a categorised list of the contents of this site.

Ordering
Privacy Policy
Safeguarding visitors under 13 years of age
Enter our online shop
How to order online
How to order by mail, telephone or fax
Shopping in different currencies
How do I use the MobiMarketing Shopping Cart?
Can I save the contents of my Shopping Cart?
Paying with a credit card
Paying by PayPal
Paying by Bank Transfer payment
Paying offline - FAX, mail or telephone

MobiMarketing Software Products
Help on using MobiSMS for Outlook
Help on using MobiManager
Help on using MobiMessenger
Do you supply shrink-wrapped products?
How do you deliver the software?
If it's FREE to download, what are the product limitations?
How do I activate MobiManager?
What phones does MobiManager work with?
How do I activate MobiMessenger?
How do I activate MobiSMS for Outlook?
How do I obtain a guide to use MobiMessenger?
How do I purchase additional SMS Credits?
How does my SMS Credit Account work?
What do I get when I purchase a Mobi Recharge Pack?
How long does it take to get new SMS Credits added to my account?
Can I obtain multiple SMS Credit accounts?
Can I obtain a refund for my unused SMS Credits?


How to Order Online
Selecting products and placing an order at MobiMarketing should be quick, easy and above all, secure. Follow these helpful steps to complete your electronic order. If you are merely making a shopping list, you can follow all the steps except "Confirm Your Order".

International Currency
MobiMarketing accepts payment in Australian dollars (A$), New Zealand dollars (NZ$), Euros (EUR) and United States dollars (US$). We use the Australian dollar as our base currency. Variations in the exchange rate against the Australian dollar may affect the catalog prices shown on the MobiMarketing website. By selecting an option from our 'Currencies' menu our catalog pricing will automatically update to your chosen currency. We reserve the right to change our catalog pricing without notice.

Placing an Item in Your Cart
Once you have found the item you want, by clicking the product image you will be presented with a brief description of the product. Clicking the 'In Cart' button confirms this selection. You will be presented with further options to increase the quantity of your order (there is a default of 1), to remove your selection, to continue shopping or to proceed to checkout.

Changing Item Quantities
If you wish to buy multiple quantities of an item you have placed in your Shopping Cart, change the number in the 'Qty' box. Please click the 'Update' button again for each change you make to the quantity. The quantity does not add the new number to your current total, but instead replaces it.

We Save Your Shopping List for Thirty Days
If you prefer to wait until another day to buy the items in your Shopping Cart, MobiMarketing saves those items and keeps them active for thirty (30) days. You may continue to add items to your Shopping Cart if you return to the site within thirty days. This feature requires you to register on the MobiMarketing shopping site.

Removing Items From Your Cart
If you wish to remove an item from your Shopping Cart, simply click the 'Remove' radio button. A tick will appear to confirm your selection. Clicking the "Update" button will remove the selected item from your Shopping Cart.

Completing Your Online Purchase
Online Ordering is enabled by clicking the 'Checkout' button. This link will first confirm whether you have logged in and have an existing membership account with MobiMarketing. By retaining this information we are able to streamline your ordering process, retain the contents of your Shopping Cart and allow you to keep a track of your orders made from this site. Our policy concerning the use of this information can be found on our Privacy page. Selecting a 'Payment Method' will allow you to complete your order.

Payment Options - Worldpay
Credit/debit cards: MobiMarketing offers online payment through the international services of WorldPay. We accept VISA, and MasterCard credit/debit cards. Under our current agreement with Worldpay, we accept payment in Australian dollars (A$), New Zealand Dollars ($NZ), Euros (EUR) and United States dollars ($US).

By selecting Worldpay as your preferred payment method and clicking on 'Continue', your order details are encrypted and transferred through to Worldpay's secure server environment. Completing the details on the WorldPay payment form and clicking on 'MAKE PAYMENT' will finalise your order.

Payment Options - PayPal
Credit/debit cards: MobiMarketing offers online payment through the international services of PayPal. PayPal lets any business or consumer with an email address to securely, conveniently, and cost-effectively send payments online. PayPal accepts VISA, MasterCard, Discover and AMEX credit/debit cards. PayPal accepts payment in Euros (EUR) and United States dollars ($US). Australian dollar payments are listed for acceptance in the near future.

By selecting PayPal as your preferred payment method and clicking on 'Continue', your order details are encrypted and transferred through to PayPal's secure server environment. By entering your PayPal password and clicking 'Continue', PayPal will allow you to proceed and to finalise your order.

Payment Options - Bank Transfer Payment
The MobiMarketing Online shop includes a convenient Internet Banking payment option. At "Checkout" select Bank Transfer Payment as your payment method. Clicking "Confirm Order" will detail your order value, delivery address and provide you with a summary of our Australian bank account details. These details will enable you to transfer money directly into our account from your local bank, either online or across the counter.

When you confirm your order you will automatically receive a goods invoice by email that includes our banking details.

Payment Options - FAX, Mail or Telephone
To simplify payments by Fax, Mail or Telephone, we have included the option to purchase offline.

Our order form is available in either Microsoft Word or Adobe PDF formats. Click here to obtain the form.

(i) FAX: please print and complete the order form. These details together with your your Credit Card information can be faxed to MobiMarketing on our 24-hour FAX order line at +61 7 3202-8771.

Be sure to include the following information: credit card number and brand (i.e. VISA, Mastercard), expiry date, exact billing address, mobile telephone number and email address. This information is needed should we need to contact you for any reason.

(ii) MAIL: these printed details together with either your Credit Card information, a personal or Bank Cheque drawn on an Australian bank or a Money Order in Australian currency can be mailed to our postal address. If you are paying by credit card, please also include the details that we have listed above.

(Postal address - include in the envelope your payment information and contact details including your email, mobile number and return postal address).

MOBIMARKETING
54 LAYFIELD ROAD
ANSTEAD, QLD 4070
AUSTRALIA

Please allow for up to 14 days for personal or company cheques to clear.

(iii) TELEPHONE: we accept credit card orders over the telephone. Our office hours are AEST 9am-6.00pm. For direct orders telephone +61-411-148-400. Please have a completed copy of our order form before making the call.


Software Product Functionality and Delivery

Mobi Software: all MobiMarketing software products are provided in digital format for downloading from our website. We do not provide shrink-wrapped product for shipping by courier or conventional post.

Downloads are FREE from our website. This allows you to evaluate the software without making an upfront investment. Understandably, our evaluation software has certain limitations:

MobiManager: the evaluation version is unregistered and has the word 'DEMO' superimposed over any logo created with the product. Registration occurs when you purchase MobiManager. On our acceptance of your registration, you will be sent an unlock key, together with a username and password — when the details are entered, the word 'demo' will be removed, and all features will be enabled.

MobiMessenger: the full version of MobiMessenger can be downloaded from our website. Full functionality of the product requires that you have SMS Credits in your account. To test the functionality and SMS coverage of MobiMessenger, you will need to purchase a MobiRecharge Pack. The MobiMessenger Starter Pack includes 100 SMS Credits for the introductory price of US$9.95. This includes an unrestricted license to use MobiMessenger in either a personal, business or corporate environment. Included in this pack is the eBook MobiLingo - a Lexicon of SMS Usage. Additional credits are available by purchasing a MobiRecharge Pack. On confirmation of your payment you will be sent a voucher number to 'activate' your credits.

Online Guide for MobiMessenger: a brief guide and summary of FAQ's can be found at this link.

How to activate MobiSMS for Outlook: if you download MobiSMS for Outlook from our site and do not have an existing account, you will be automatically registered on our authentication server and allocated 3 SMS credits. This will enable you to test the product and explore the many features of MobiSMS. To continue using MobiSMS, you need to purchase a software license. We recommend the MobiSMS Starter Pack. This includes a personal license and 100 SMS credits.

Your SMS Credit Account: by purchasing a MobiRecharge Pack you can increase the available credits in your account. There is no limitation on obtaining multiple SMS Credit accounts or in the number of credits held in your account. Each account requires a different sign-on and password. Credits can be transferred between accounts.

MobiRecharge Packs: these have been designed as a convenient way to 'recharge' the SMS credits in your account. The variation between each pack is the number of SMS credits and the price of each credit. The more credits you purchase the lower the price. On acceptance of your payment, we will issue you with a voucher number. Entering this number into MobiMessenger will 'recharge' the SMS credits in your account. Because of the high instances of credit card fraud on the Internet, payment clearance can take up to 48 hours. Purchase of SMS credits are not refundable, however credits can be transferred between accounts. Each credit is the equivalent of a single SMS message.