Signup and Installation

When I click New MobiSMS, why does it say that the security system is not initialised?

I am not sure how to install the MobiSMS software on my computer. Is there help dealing with this?

How do I uninstall the MobiSMS software?

What if my e-mail package is not one of the following: Outlook 97/98/2000/XP?

What do I do if I have re-installed my computer?

What do I do if I have more than one computer?

What do I do if more than one person uses my computer?


General

Will MobiSMS work with MAPI and SMTP?

How do I get the latest version of the MobiSMS software?

Can I use MobiSMS if I don't use Microsoft windows operating systems?

What mail packages are supported?

How do I check my account balance and purchase additional SMS Credits?


Using MobiSMS

How do I know that MobiSMS is working?

Whenever I send an SMS I only get a return email showing me the SMS message and telling me to contact my reseller. Why is this?

How do I know that my SMS message has been received?

I'm trying to send a 2-way message so that I get my replies returned as an e-mail. How do I do this?

I want to change my user details (such as a phone number). How do I do this?

MobiSMS doesn't seem to allow me to add my Sender ID to my messages? How do I do this?

What's the big deal about being able to switch between SMS gateways?

Why can't I attach or forward images in my SMS?

How do I use this if I do not have a permanent net connection?

Why can't I reset my toolbar in Outlook 98?

How do I turn off my SMS appointment reminders?

Why does my Outlook not have the MobiSMS buttons and toolbars?


Answers

Why when I click New SMS does it say the security system is not initialised?


As soon as MobiSMS is run for the first time, it registers you with the MobiSMS server (the exchange of encryption keys occurs – this occurs via a specially designed e-mail which is sent to our server). Once the security system has initialised, this allows your SMS text messages with our server to be secure and encrypted. This security ensures that your SMS's are protected and that no-one can impersonate you.

I am not sure how to install the MobiSMS software on my computer. Is there help dealing with this?

Just go to the installation Help section for a comprehensive look at the installation of the software and other related matters.

How do I uninstall the MobiSMS software?

Simply go to the Start menu and uninstall it using the 'Add/Remove Programs' option of the control panel, and selecting the 'MobiSMS - Uninstall'. For more information, consult the Help files.

What if my e-mail package is not one of the following: Outlook Express, Outlook 97/98/2000/XP/2003?

Unfortunately these are the only mail packages that are currently supported. In the future support for Lotus notes and other mail packages will be added according to user demand.

What do I do if I have re-installed my computer?

All you have to do is re-install the MobiSMS software and follow the installation wizard's screens. Once you have done this you will be re-registered as yourself and given a new secure key.

What do I do if I have more than one computer?

All you have to do is install MobiSMS on each computer that you want to use it on.

What do I do if more than one person uses my computer?

Each user that wants to run MobiSMS on the computer, must install it once they have logged in to the computer.

Will MobiSMS work with MAPI and SMTP?

MobiSMS has been designed to work with all the available configurations of Outlook. This includes working with MAPI and SMTP configurations.

How do I get the latest version of the MobiSMS software?

You can check if you are running the current version of MobiSMS by going to the MobiSMS menu and clicking on the 'Check for latest upgrade' option. This will take you to a web-page where you will be told if you are running the current version of MobiSMS. If you are not running the latest version you will be told that you should upgrade. Should you need to upgrade, contact your onsite administrator.

Can I use MobiSMS if I don't use Microsoft windows operating systems?

Currently MobiSMS only works on the Microsoft Windows platform. Future versions may cater for other operating systems such as UNIX, MacOS etc. if there is sufficient demand.

What mail packages are supported?

Currently only Outlook Express and Outlook 97/98/2000 and XP are supported. In the future, support for Lotus notes and other mail packages will be added according to user demand.

How do I know that MobiSMS is working?

MobiSMS adds a few new menu options, buttons and toolbars to your standard e-mail application. Other than this there are no signs that the system is installed. The most important change is the addition of the new MobiSMS button. When you click this MobiSMS button an SMS composition window will appear. You can check that MobiSMS is working by clicking on this button, composing a message and sending yourself a test SMS.

Whenever I send an SMS I only get a return email showing me the SMS message and telling me to contact my reseller. Why is this?

You have installed the 'demo' version of MobiSMS. This has been configured to demonstrate the features and functionality of the program. If you would like to test the SMS coverage in your area, complete our 'test drive' form and state in the comments section that you have already installed the 'demo' version. We will activate your account on our authentication server.

How do I know that my SMS message has been received?

MobiSMS includes a number of features to confirm the receipt of your messages. Turn on 'Delivery Receipting'. In the MobiSMS options menu, check that the Delivery Notification Defaults are switched on. This will enable you to receive an automatic email when your message reaches the mobile network. MobiSMS creates a 'Sent SMSs' folder within your Outlook folder list. A date/time log of your message is stored in this folder. Click on the 'Your MobiSMS account' button on the Outlook Menu bar. This will show you the network status of all your Scheduled, Bulk and Pending messages. If you have SMS Administration status, you can log into your account on the SMS Administration Page and view the detailed status of every SMS message sent from your account.

I'm trying to send a 2-way message so that I get my replies returned as an e-mail. How do I do this?
To receive a 2-way message, you need to set your SMS gateway to MobiMarketing 2-way. This function can be found on your SMS Administration Page. In the Routing section, click ADD PERSONAL ROUTE and change your GENERAL setting to MobiMarketing 2-way gateway. Also be sure to configure MobiSMS to receive your replies as an e-mail. This can be found on the MobiSMS menu. OPTIONS --> SENDING --> REPLY ROUTE.

I want to change my user details (such as a phone number). How do I do this?

You can change your phone number editing your EMPLOYEE (user) details from within the SMS Administration Page. You will need to login using the details sent to you when you signup for as a test user or as a registered user. If you don't have these details, check with your company SMS Administrator or IT support group.

MobiSMS doesn't seem to allow me to add my Sender ID to my messages? How do I do this?

Select the Sender ID button in the Bulk function and add your Sender ID header (up to 11 alphanumeric characters) in the field provided. If you are using 2-way messaging, this field is reserved for our mobile gateway number to enable SMS replies to be routed to your Inbox. Switching to the MobiSMS 1-way (bulk) messaging gateway is a required to enable this function. This function can be performed on your SMS Administration Page. Contact your SMS Administrator for advice on this function.

What's the big deal about being able to switch between SMS gateways?

Different SMS gateways offer different performance parameters and geographic reach. MobiSMS offers the unique function of allowing you as an end user to select between our 1-way and 2-way gateways. The MobiMarketing 1-way gateway is our low cost messaging service and includes the ability to include your Sender ID as a part of the outgoing message. The MobiMarketing 2-way gateway automatically routes SMS replies to be e-mail Inbox. Alternatively, if you plan to be away from your desk, these replies can be routed to your mobile handset. Future releases of MobiSMS will also support MMS gateways.

Why can't I attach or forward images in my SMS?

SMS messages only allow for the sending of text characters. Future communication standards such as EMS and MMS can cater for images, unfortunately not all phones can currently accept these. Future versions of MobiSMS will cater for these new message sending standards once phones begin to cater for them.

How do I use this if I do not have a permanent net connection?

Whenever you wish to send an SMS, you will have to connect to the internet to send it. You can compose the SMS whilst you are offline and then connect when you are ready to send it.

Why can't I reset my toolbar in Outlook 98?

This is a known problem with the Outlook 98 object model. Should you wish to reset your toolbar, uninstall MobiSMS and then go back into Outlook 98 and reset the toolbar. Once you have done this re-install MobiSMS.

How do I turn off my SMS appointment reminders?

You can turn this option off by going to the MobiSMS menu category. Within this menu category choose the 'Options' menu item. This will display a window where you can turn off the SMS reminders (for appointments and meetings). On this window you can also control your other default SMS settings.

Why does my Outlook not have the MobiSMS buttons and toolbars?

If you have a PDA that uses calendar synching software (like an IPAQ or a Palm) they will prevent new instances of Outlook from having the MobiSMS toolbars and buttons. To get these buttons back, turn off the PDA synching software and then load outlook. You can then re-load the synching software.

How do I check my account balance and purchase additional SMS Credits?

You require an active credit balance in your account to be able to send SMS messages from your Domain. To check your available balance, go to the SMS Administration Page. Logon details were provided to your account administrator when you purchased your licence. Additional SMS Credits are available for purchase from the MobiMarketing Online Shop or by contacting contacting MobiMarketing by telephone or email.

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