To use MobiMessenger, click the bright orange icon in your system tray. If you are using a Windows operating system earlier than Windows XP, this icon may appear as yellow.

If you haven't logged on to your account, MobiMessenger will prompt you to enter your USERNAME and PASSWORD.

If you have forgotten your PASSWORD, send an email to support@mobimarketing.com stating your LASTNAME, EMAIL ADDRESS and INTERNATIONAL MOBILE NUMBER. We will send you an SMS with your new password, together with a confirming email.

If you are experiencing difficulty sending an SMS message, please check:

that you have a credit balance in your account. Purchase a MobiRecharge Pack and you will receive by email an activation voucher number to instantly update your balance.

that you have entered your DEFAULT COUNTRY PREFIX on the OPTIONS screen. This tells MobiMessenger your country of origin. If you are sending an SMS beyond your country borders, you will need to enter the full international dial number. For more information, view our OPTIONS page.

that your Internet firewall is not preventing access to our authentication server. Access through the firewall may be achieved by two different methods:

(a) right-click on the MobiMessenger icon in your system tray. Select the option to configure your PROXY SETTINGS. Enter the proxy details that have already been configured for your Internet Browser.

(b) configure your Internet firewall to allow access to the following Internet address: 196.7.150.220 Port 80

If you are still experiencing difficulty, contact us at support@mobimarketing.com with a summary of your problem.

Note: if you have a question concerning the use of MobiMessenger, you may find the answer on our FAQ page.